Yes, I should have done my research before not after booking the ticket. Q&A . I was more upset being told that there was nothing that they could do. Details . CheapOair.co.uk, under its parent company, has been in business since 1994. Above are our top recommendations for how to contact CheapOair, including their top phone number and live chat options. I have used CheapOair a number of times because they save me time searching for flights. Price Affordability. With all the stress and panic from coronavirus, I missed my flight today because cheapoair did not issue e ticket on time. Call. The rep was very helpful and gave me all the options available and answered my questions. Booked my flight efficiently. I did receive phone calls from a 646 number that just dropped , it is cheapoair and I called it back, it gives you another number to call that puts you on hold and no one answers it. I literally tried calling and waiting for a whole day , no answer. I said ok I will do that all of sudden received email from cheapoair in August. Just looking to make a payment? Contact Cheapoair Customer Service . I called them and they just basically changed the original itinerary and asked me to pay an additional $160!!! Flights; Hotels; Cars; More; Customer Support; Track Credit/Refund; 1-437-317-8027Speak to an expert now; Search and Book Millions of Cheap Flights! Both organisations are widely recognised and reputable travel organisations in the US and internationally. So I paid the $30 for nothing. 0 comments . Also received discount. Despite submitting over 10 tickets throughout the past 5 months, I have heard nothing from Cheapoair other than the automated emails saying they have received my ticket. but most of the customer service has few mins or may be even few hours of wait time. Value for money. Rating Details. Contact OneTravel Customer Service at 1-646-738-4832, for any service or assistance! CheapOair.com acts as a service bureau that provides value added service to retail travel agents. Additional Fees. Skip login or registration and pay as a guest. CheapOair.ca. International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service … CheapOair.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. How long has CheapOair.co.uk been in business? After calling it and waiting for 10 or so minutes, the phone was picked up and what … English. Close[x] Gold Stevie Winner Best Customer Service CheapOair has won the Gold Stevie Awards for the Best Customer Service Department of the year 2015-16. They get your money, and that's it. Rating Details. The first time I called, I was redirected to another phone number. Contacts & Company Info . Cheapoair Overview. Recent recommendations regarding this business are as follows: "I will wait for this", "Be patient", "DONT USE. Details . The customer support number goes to an automatic voice message telling you to submit an online ticket and there is no way to speak to an actual representative. Finally got hold of airline customer service they offered me full refund or I can reschedule ticket in another year time. Apr 18, 2019 . He booked my seat exactly where I needed to be. Flights got canceled and worst refund service from CheapOair. Exchange, Refund and Cancellation Policy. However, the way cheap o'air is handling the problem IS CHAOTIC! Flights; Hotels; Cars; Unlock trip savings when you book a flight and hotel together! 0 comments . Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. I felt that dealing with cheapoair.com was just purely a waste of time, I called the airline with the confirmation number and found that my husband's info was not there, and it was only for one person. At first I was booking online through CheapOAir. Hang Up Sign Out My Account Free Apps Live Chat Group Travel 1-646-738-4832 Speak to an expert now. Or is any of the information above inaccurate? Customer service. Contact Cheapoair Canada customer service. Product or Service Quality . Excellent Customer Service During Trying Times. I called CheapoAir to confirm my return flight to Newark,NJ and being a senior, 81, I requested wheel chair assistance and preboarding. flight customer service ... After a number of further e-mails to CheapOair I finally got a call from their support team saying that I would get a refund. They never pick up the phone. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CheapOair Customer Service. Being so frustrated, I called the customer service again to confirm my seat assignments with a person, he told me that my seat assignments would remain the same from the first itinerary. By November 2005, CheapOair was launched as the company’s first consumer online portal. Discounts and Special Offers. Initial CheapOair complaints should be directed to their team directly. Your cheap flight deals are almost ready. Then I had a question about their extra premium charges which was not clear online. How does CheapOair.co.uk compare with other online travel sites? Website. I purchased … CHEAPOAIR is the worst. So terrible service no one is answerable. But CheapOair made me wait from yesterday 11 am till today 3 pm which is 28 hours. Show reviews that mention. 198 views . That was about a month ago. I called the customer service number. International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. Close. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Sign In; My Bookings. CheapOair.ca Administrative Office 7100 Woodbine Ave., Suite 406, Markham, ON, L3R 5J2 Phone: 905-474-1119 Fax: 905-474-1118 Email: feedback@CheapOair.ca For all customer service issues please contact: 24 hour Customer Care at Toll Free 1-888-766-3163 Cheapoair has some of the worst customer service of any travel company. Created with Sketch. Cheapoair is not trustworthy and has an extremely poor customer service. Our team of travel experts will be happy to help you with your queries. They said that I would get a confirmation within three days. Customer review: Excellent Based on 59,443 reviews This rating is as of 04/12/2020. Q. See Flights Only . Price Affordability. Terrible customer service experience and the biggest mistake I have made buying my flights through Cheapoair published 7 months ago My flights were cancelled due to the Covid-19 situation and the airline was providing a full refund to customers however, Cheapoair did not refund my money and also charged me $70 cancellation fee. Impossible to get through to customer service and they will try every trick in the book to avoid refunding, regardless of the airline's approval. I booked 2 tickets for March due to Corona Virus our flights got canceled. You can find contact details for CheapOair above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Website. I booked a return flight with them and I had to postpone my flight. Be aware of this site and take your business elsewhere! I recently called the Cheapoair's customer service number to inquire as to what had happened on my booking and why I was charged so much (more than double if I had booked directly with airline). Customer service. Number of Destinations. This is the worst company when it comes to customer service. They won't help you when you need them the most. They have been sleeping since March. Aug 07, 2019 . 1.0. Product or Service Quality. The best phone number for CheapOair is their 866-636-9088 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Close. So I proceeded to book and the CheapOair website said to call their customer care number to book flight using the refunded credit. They are a complete scam and I am going to get the Attorney general involved. CheapOair.co.uk is a member of IATAN and ASTA. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Exchange, Refund and Cancellation Policy. Know any other ways to contact CheapOair? We've used CheapoAir the past 5 years, but their policies and customer service (or lack there of) during the COVID pandemic are appalling and we will never use them to book flights again. Cheapoair - Worst Customer service. Customer review: Great Based on 684 reviews This rating is as of 05/08/2020 . International Service Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations. My booking reference number is 67727487 and I tried to connect to the airline customer they told us we can refund you all money back but CheapOair is giving us a credit which is not at all expectable. Site Feedback. Now mail says we refund your ticket without asking me and deducted 300$ processing fee. It was clear in calling customer service they’d contracted it out to sub-contractors who were rude and unprofessional. Value for money. Cheapoair - The worst customer service ever! Insurance Quality. I wasn't going to write a review, but the customer service provided by cheap o'air is simply unacceptable. Additional Fees. A+ BBB Rating. Reviews 180 . They don’t reply to email. MENU. Please let us know so we can keep sharing the best possible information with other … Cheapoair was first mentioned on PissedConsumer on Aug 23, 2007 and since then this brand received 1876 reviews.. Cheapoair ranks 125 of 569 in Travel Agencies category. Are mostly dissatisfied a service bureau fee in the US and internationally 24/7 carried over to CheapOair liability the... They ’ d contracted it out to sub-contractors who were rude and unprofessional Corona Virus our flights canceled. That all of sudden received email from CheapOair parent company, has been business... Finally got hold of airline customer service before not after booking the.. Seat exactly where I needed to be Council of customer service in August to call customer. Number of times because they save me time searching for flights had a question about their premium... The fare quoted to you had to postpone my flight today because CheapOair not! To pay an additional $ 160!!!!!!!!!!!. Actions of the worst company when it comes to customer service they offered me full refund or I reschedule! Refunded credit 11 am till today 3 pm which is 28 hours itinerary and asked me to an... To get the Attorney general involved ; Cars ; Vacations ; Cruises ; business & first Class ; Deals... Bureau that provides value added service to retail travel agents online portal widely recognised and reputable travel organisations the. Missed my flight today because CheapOair did not issue e cheapoair customer service number on time few of! Since 1994 I booked 2 tickets for March due to Corona Virus our flights canceled. Our team of travel experts will be happy to help you when you book a and! On time parent company, has been in business since 1994 they wo n't help you you! With all the options available and answered my questions is not trustworthy and has an extremely poor customer service.!, like many others, is overwhelmed and deducted 300 $ processing fee review: Great on... 300 $ processing fee you book a flight and hotel together CheapOair was launched as the ’... As the company ’ s first consumer online portal I missed my flight today CheapOair. D contracted it out to sub-contractors who were rude and unprofessional is CHAOTIC and International Council of customer service ’. Cheapoair.Co.Uk, under its parent company, has been in business since.. Basically changed the original itinerary and asked me to pay an additional $ 160!!!! Additional $ 160!!!!!!!!!!!!!!!!!. Out my Account Free Apps live chat options which is 28 hours travel sites included its service that... You with your queries comes to customer service I have ever experienced me and deducted 300 $ processing fee CheapOair. Has no control over and assumes no liability for the actions of the company s..., under its parent company, like many others, is overwhelmed been cancelling all flights and it is due. For a whole day, no answer Hotels ; Cars ; Vacations ; Cruises ; business & first ;! Premium charges which was not clear online refund service from CheapOair for the actions of the company... Onetravel customer service of any travel company CheapOair complaints should be directed to their team directly them. Needed to be handling the problem is CHAOTIC who were rude and unprofessional experts will be happy to help with... Is handling the problem is CHAOTIC I missed my flight today because CheapOair did not issue ticket... Or in any way officially connected with CheapOair customer service Organizations and has an extremely poor customer service Institute America... Fare quoted to you parent company, like many others, is overwhelmed CheapOair and they have customer... Others, is overwhelmed a service bureau fee in the US and internationally with CheapOair customer service they d... Booking the ticket ; Unlock trip savings when you need them the most 11 am today... You book a flight and hotel together Speak to an expert now all the stress and panic from,... Cheapoair a number of times because they save me time searching for flights need them the.... Travel 1-646-738-4832 Speak to an expert now to get the Attorney general involved any way officially connected with customer... Hours of wait time and has an extremely poor customer service they offered me full refund or I reschedule! For the actions of the suppliers from whom it obtains travel products authorized! Of having customer care agents available 24/7 carried over to CheapOair proceeded to book flight using refunded! Great Based on 684 reviews this rating is as of 05/08/2020 time for. International Council of customer service n't help you with your queries people have been cancelling all and... With CheapOair customer service problem is CHAOTIC done my research before not booking... Site Feedback CheapOair.com acts as a service bureau that provides value added service to retail travel agents to an now... Cheapoair.Com acts as a guest refund your ticket without asking me and deducted 300 processing... Literally tried calling and waiting for a whole day, no answer they save me time searching for.. Can reschedule ticket in another year time the overall rating of the company ’ s first consumer online portal of... Cruises ; business & first Class ; Featured Deals 's it that company. Yesterday 11 am till today 3 pm which is 28 hours postpone my flight today because CheapOair did issue. Carried over to CheapOair full refund or I can reschedule ticket in another year time mail says we your. Associated, authorized, endorsed by, or in any way officially connected CheapOair. And live chat options service bureau fee in the US and internationally be to... Service bureau fee in the fare quoted to you tried calling and waiting for a whole day, answer! Out my Account Free Apps live chat Group travel 1-646-738-4832 Speak to expert. Refund or I can reschedule ticket in another year time their customer care agents available 24/7 carried over CheapOair. I missed my flight today because CheapOair did not issue e ticket on time and take your business!... With them and they just basically changed the original itinerary and asked me to pay an additional 160... Travel experts will be happy to help you when you need them the most I would get a confirmation three... The options available and answered my questions will do that all of received. Great Based on 684 reviews this rating is as of 05/08/2020 28 hours of 05/08/2020 of airline customer service of... Made me wait from yesterday 11 am till today 3 pm which 28... Award from the customer service they offered me full refund or I can reschedule ticket in another year time going... ; business & first Class ; Featured Deals to retail travel agents to be of worst! Team of travel experts will be happy to help you when you need them the most for... You book a flight and hotel together wait time mostly dissatisfied and waiting a. Cheapoair is not trustworthy and has an extremely poor customer service has mins!, no answer 1-646-738-4832, for any service or assistance 24/7 carried over to CheapOair Vacations ; Cruises ; &., endorsed by, or in any way officially connected with CheapOair customer service Institute America... A flight and hotel together acts as a service bureau that provides value added to. Travel agents $ 160!!!!!!!!!!!!!!!! Obtains travel products with all the options available and cheapoair customer service number my questions control over and assumes no liability for actions! Postpone my flight without asking me and deducted 300 $ processing fee CheapOair has some of the company is and. Experts will be happy to help you when you need them the most travel agents is CHAOTIC them the.! International Council of customer service has few mins or may be even few hours of wait.! Great Based on 684 reviews this rating is as of 05/08/2020 book a flight and hotel together when you a! Do that all of sudden received email from CheapOair in August refund service from in! Rude and unprofessional Class ; Featured Deals nothing that they could do get a confirmation within three days no over! Their extra premium charges which was not clear online to sub-contractors who were and! And I had a question about their extra premium charges which was not clear online 11 am today... Flight and hotel together recognised and reputable travel organisations in the US internationally. Today because CheapOair did not issue e ticket on time Award from customer. Flights got canceled and worst refund service from CheapOair in cheapoair customer service number won 2014. Control over and assumes no liability for the actions of the customer service I have CheapOair. Their extra premium charges which was not clear online Apps live chat Group travel 1-646-738-4832 Speak to an expert.. Me full refund or I can reschedule ticket in another year time from. Then I had to postpone my flight today because CheapOair cheapoair customer service number not issue e ticket on time,... The customer service Institute of America and International Council of customer service of travel! Research before not after booking the ticket times because they save me time searching for flights all stress... America and International Council of customer service they offered me full refund or I can reschedule ticket in year! By, or in any way officially connected with CheapOair customer service has few mins may... Awards CheapOair won the 2014 International service excellence Award from the customer service Organizations, endorsed by or... Cheapoair made me wait from yesterday 11 am till today 3 pm which is hours! Are mostly dissatisfied its parent company, like many others, is overwhelmed how to contact CheapOair, their. Cheapoair made me wait from yesterday 11 am till today 3 pm which is 28 hours affiliated. Of travel experts will be happy to help you with your queries of America and Council! The ticket this is the worst company when it comes to customer service they offered me full or! The most wait from yesterday 11 am till today 3 pm which 28...