058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. We --my partner and I--have had no mobile service when at home for about a fortnight. Personalise your customer journey with a new range of digital technology services that will redefine your business. and still no closer to giving me what I requested. 03 numbers, introduced by Ofcom, are an … 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live Chats and Store. Need to speak to us or want to pop something in the post? If anyone is able to help my contact number … They list a phone number that is the most frustrating and ridiculous to use to try to actually talk to someone to resolve an issue or complaint. I want to lodge an offical complaint with Optus. We were first told there was a … Why does Optus make it so hard to contact them direct. Ask your service provider for a complaint reference number. I am not confident. If you want to properly raise a complaint then you should write.This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it. I tried ringing the direct number once again and finally, after more than 30 attempts, the call was answered and I got to speak to the Optus rep. I have had to press buttons 19 times to finally wait for twenty minutes to talk to someone who has been able to resolve the issue in a few minutes. Optus don't have a specific complaints email. This is totally unacceptable. If you have difficulty contacting them, call us on 1800 062 058 or email tio@tio.com.au Ten minutes later had agreement that bill would be reduced by $50 a month for six months and I was free to break contract without penalty at any time. Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. A company the size of Optus should not be able to charge for services if they cannot support them. Oh and to make matters worse tried to contact the provisioning team and no response. Just the general optus contact email. Transform the way you service customers. They will contact me to resolve. 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