Bellboy is also called as Bellman or Bellhop or Bell Attendant or Hotel porter. The front office department is the most visible department in a hotel. The front of the house section of a restaurant. All Guest requests then get forwarded to the concerned department who do the needful. Great Resource: Front of the House: Restaurant Manners, Misbehaviors & Secrets. To stay or for accommodation two departments Front office and House Keeping departments are responsible. The front office (room management) department handles customer service including front desk service, reservation, laundry, concierge, telephone, and housekeeping service. Which of the following hotel departments is a back-of-the-house area. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. 6. The front office structure can be viewed in two ways: the physical setup and the operational structure of the department. Which of the following reports would an executive housekeeper use to determine the number of check-out rooms that need to be cleaned? Housekeeping Department sends their inspectors to check whether the stated room has been cleaned to the hotel standards or not. Most of the times the guests contact the Front Office or the other departments of the hotel like the House keeping department, or the Food and Beverage department for any assistance that they would require during their stay. In a theatre, the front of house manager is responsible for ticket sales, refreshments, and making sure the auditorium is set out properly. The front office department plays an important role in a hotel, this was because the front office department is the main communication centre of the hotel with large amount of guests contact. The front of house is the area where diners sit. The hotel is known as a place to stay and food. There should be documented training in place for all hotel departments including engineering, front of house personnel, maintenance, security, housekeeping, laundry personnel, executive management, and contractors for all permanent, part time, and casual employees. Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc. In a hotel management system, front desk manages a lot of financial items of the hotel. Provided by Springboard UK Driving revenue at a hotel starts with the heart of the property: the front line. Hotel operation front office 1. It is distinct from the back of the house, which includes the kitchen, dishwashing area, stockroom, and offices. The front office manager will then report it to the GM or resident manager The security manager should also be informed immediately The police is informed and the hotel … People like you make a hotel service memorable for all the right reasons. However, I think the biggest problem for front office staff clerks is being the face of the hotel. The front desk can be a hotel’s weakest link or strongest source of sales generation. The front of the house (FOH) of a restaurant describes every area of the restaurant where a customer can go. They compile the guest list as well as prepare the check in and check outs, forwarding it to other departments. a. housekeeping department b. front office department c. hotel-operated gift shop d. food and beverage service department 7. FRONT OFFICE – is the “nerve center” in the entire hotel operations. The first employees who come into contact with most Guests are the front office staff. In the performing arts, front of house (FOH) is the part of a performance venue that is open to the public.In theatres and live music venues, it consists of the auditorium and foyers, as opposed to the stage and backstage areas. This department is important for providing convenience to guests and increasing revenue for the hotel. The Front Office is truly the nerve center of a hotel. What this chart looks like depends on the facility. If the room is cleaned to hotel’s standards, the Housekeeping Department shall update the room status from On-Change to Clean and Available for Sale and communicate this to the Front Office Department. A bellboy is a very important member in front office department of a hotel. Members of the front office staff welcome the guest, carry their luggage, help them register, give them their room keys and mail. It is the first point of interaction between the hotel and the guests. A hotel has different sections specialized for different functions. • It is also called the heart-of-the-house. Front Office, Its Functions and Co ordinations with Various Departments Front office. In this diploma course, learn all about tourism and hospitality management by exploring related topics such as personal hygiene and business travellers. Chain Hotel Front Office Operations The front office department is the most noticeable department in the hotel. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel. 5. Back-of-the-House • The back-of-the-house employees include all employees whose work does not directly involve interaction with guest. To get the front office and back office jobs done successfully, the front office staff members need to communicate with their peers as well as the colleagues and subordinates. A hotel’s front office is where guests are greeted when they arrive, where they get registered and assigned to a … Generally bellboy or bellhop is north American term whereas porter is used mostly in UK and other English spoken … The front office is not allowed to assign guestrooms until the rooms have been cleaned, inspected and released by the housekeeping department. FOH (Front-of-House) Front of house, or FOH, is a quick way of referring to the front part of a restaurant and all the staff who works there, outside the kitchen, such as such as waiters or greeters, hosts, bartenders, barbacks, bussers, food runners, floor managers, and cashiers in restaurants who employ them. All the transaction passes through within this department. The sleeping rooms are comfortable, well equipped and clean. Which of the following hotel departments is not a front-of-the-house area? 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