Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Resume Details. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. Managed day to day operations for all NYC Information Centers and kiosks. A resume builder is the easiest way to build a Lead Concierge resume. Holland Code: NA As a lead, you’re being introduced to management. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Looking to work in a fast-paced work environment where can help other thrive. Provided guests with NYC information, recommendations and services. LEAD CONCIERGE. Assisted Human Resources in the Hiring Process, and trained new employees for department. Addressed resident concerns and issues in accordance with the company's customer service standards. Supervised and trained all concierge staff. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. Made resident reservations for the theatre and other forms of entertainment when requested. Professional Summary. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Obtained necessary tickets and provides directions to facilities. Download. Twenty years in the event ticketing industry prior to experience as Lead Concierge. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Retouching of images including color correction, cropping and resizing. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Include the Skills section after experience. Created diverse itineraries for NYC visitors, from weekenders to full stay. Maintained required records/logs and deliver packages to the appropriate residence. That means it … Worked closely with Ticketing vendors, attractions and VC partnerships. Well-versed in most common computer programs. Maintaind key log and all applicable data sheets. Arranged secretarial and other office services. Provided prospective residents and families with tours and community information. Generated 35% of upsells for entire hotel. First Name. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Lead Concierge resumes, templates and samples. Concierge resume Mom Finds Time For Career And Family With Virtual Job. Answered customer questions in a professional and customer oriented manner. 1 Resort Lifestyle Communities Lead concierge jobs, including salaries, reviews, and other job information posted anonymously by Resort Lifestyle Communities Lead concierge employees. Offered new visual perspectives, image assistance and photo expertise. sections for certifications, accomplishments, skills, summaries and more to help you create your free resume. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. 4,084 Lead Concierge jobs available on Indeed.com. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Residential Concierges provide assistance to tenants in a condo complex. Bachelor’s Degree Required; Master’s Degree strongly preferred. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. , clean, and guests ’ re being introduced to management the best candidates to company! 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