Transferable skills to emphasize on your resume: Whether you were a front-of-house worker, like a server or bartender, or worked in the kitchen preparing meals or washing dishes, your experience has armed you with skills that can be applied to other jobs. And if you think you need a formal education to get there, that’s not always the case. People often work in hospitality jobs for limited periods of time before moving on to other work and careers. The important thing is to stay organized, to keep all of those details from slipping through the cracks. … The Top Transferable Skills Every Manager Should Have Published on March 4, 2014 March 4, 2014 • 1,745 Likes • 335 Comments If you’re jumping careers, say from accountant to restaurant manager, your transferable skills may not appear obvious at first glance. Also included are some skills that are particular to specific occupations. But a few are bound to pop up, either between staff members or between staff and patrons. You want to be able to show that while you may not have direct experience working in retail, for example, that you have the skills required to perform the work, including the customer service, point-of-sale and multitasking skills you cultivated in your food and beverage role. The resume is a good reference for anyone moving to a completely different industry and job title but using their transferable skills. Knowing how to defuse the situation while quickly and calmly solving the customer’s issue will make you an ideal candidate for a call center position. Depending on your position at the restaurant, you might have gained some facilities management experience. Focusing on the positive, particularly during stressful moments (which are common in restaurants), will help inspire and motivate happy staff, reduce turnover, and add to your restaurant’s bottom line. Flight attendant. They hire and train staff, handle the restaurant budget, work with kitchen staff to revamp menu items, ensure that all equipment and procedures are up to code, monitor inventory, communicate with vendors and solve customer complaints. Each individual’s list of transferable skills will vary, but some common skills employers seek include: Communication Strong communication is the ability to impart information to others by speaking, writing or in another medium. A restaurant veteran typically has these highly sought-after skills: When searching for new opportunities, look for jobs that you can use these skills to your advantage. 11500 Alterra Parkway Suite 130 Laurie is a writer with family in the restaurant industry. Indeed lists some of the typical roles and responsibilities of a restaurant manager:³. Unlike other people, they don’t feel overwhelmed by the challenge but instead they use it as motivation to thrive on a daily basis — just like the most successful salespeople. Here’s why: This format places equal emphasis on skills and important work experience.. An engaged manager who leads by example and listens to his team’s needs, while giving clear direction can help keep staff happy and engaged. To establish a career in the restaurant industry by addressing the two components of profit: cost and revenues through consistency in food quality, customer service, store cleanliness and smart money management. Instead, many restaurants are looking for candidates who have experience in the restaurant business, either as servers, bartenders, assistant managers, hosts, or a little bit of everything. Such skills are referred to as transferable skills. Below are 87 common transferable skills divided into six broad categories: Basic, People, Management, Clerical, Research and Planning, and Computer and Technical Skills. Now imagine everything we’ve mentioned above — budgeting, resolving conflicts, keeping track of staff and inventory — is all thrown at you in one shift. You love the restaurant industry, and are looking to develop your career, take on more responsibility, and become a leader. So let’s take a look at what a restaurant manager does, what skills they need, and how to brush up on those skills. Strong leadership skills and the ability to foster a team-oriented environment can help reduce one of the biggest problems restaurants face: high turnover. The most successful sales reps are those who have great communication skills. For your breakfast shift, for example, you may open, count the cash drawers, make sure everything is clean and in place for the day, and take care of some payroll work. It’s important to train yourself to analyze situations and pay attention to detail. Many job positions will have some elements of management, so it is common for professionals to make a career change into a business, retail or administrative manager job. How do you start moving up? It’s true what they say: Great leaders aren’t born, they’re made. Display tact and sensitivity in responding to customer concerns and swiftly resolving issues. They ensure staff wear appropriate attire (hats, hair nets, gloves, etc. Transferable skills are the core skills you have which can be applied to a range of different fields and jobs. ; With some employment gaps. They make sure company rules and protocols are followed. So, whether you prefer to be a sales representative, coordinator, warehouse help, driver, etc., check with your distributor contacts about the companies they represent to see if it may be right for you. Taking that next step in the restaurant industry is very attainable. A flight attendant’s duties involve more than serving customers, they must keep passengers safe and ensure they are following security regulations – especially during an emergency – so your people skills and ability to thrive under pressure are a real asset. You’ve been working as a server, bartender, host, or busser for some time. They also help set revenue goals and come up with ways to meet them, whether that be through new, higher-priced dishes, a menu redesign for more profitability, or marketing ideas to get more people through the door. There are a few different ways to gain the skills you need to become a restaurant manager. Overseeing teams gave me a good grounding in helping people work productively together – an important skill, especially if you have team members who don't get on! Do you need a degree? Working in a restaurant requires you to interact with dozens of customers and work closely with fellow team members all while balancing, literally and figuratively, a … If you're interested in working at a restaurant and becoming a restaurant manager one day, read our blog post: Working in A Restaurant: Everything You Need to Know. To do that, managers should be good with budgets, have a mind for business, and have a flare for creativity when determining how to increase sales. You will still need advertising. Understanding the end user needs, expectations, and frustrations put you in the best position to help them. But solving problems among staff and customers is just part of the job. The fact that soft skills matter is good news for you, as they are the easiest skills to transfer from role to role and industry to industry. That said, there are some restaurants looking for a candidate with a college degree, The most common degrees in the field, according to CareerBuilder, are business administration or management, culinary arts, accounting, or hospitality administration or management.⁸ Some colleges and culinary schools also offer degrees in food services management. Training is all about giving a new hire the tools they need to succeed at their job -- if you’ve been a restaurant manager, have gone further and distilled those steps for a manual, or are particularly good at teaching, you could easily bring your skills into a training department. Inbound Call Centers. People in the restaurant industry know what it feels like to be paid almost entirely based on performance. Employee turnover is disastrous to restaurants, so what exactly do restaurant staff want? Adept in use of Microsoft Office Suite, POS, and restaurant management software. ; With a diverse range of skills and experience. Think about all of the distributors you deal with on a daily basis. If you’ve been working in the restaurant industry for a while, chances are, you’ve already acquired some of the skills you need to make that next step to restaurant manager. They will hire staff for the front of the house and, depending on the type of restaurant, the back of the house, as well. Invest in advertising. There are certificate and even massive open online courses (MOOCs) that can help you do that. Working with an employment counselor, Stan identified a host of transferable skills: Time management; Budgeting; Employee relations; Negotiating; Scheduling; Banquet and event planning; Supply-chain management … The latter can be taught, but a consultant styles sales representative is a much-desired trait for employers. But which restaurant and management skills? Working as a manager in restaurants meant I needed to deal with high-stress situations and exhibit good time management, people skills and communication. Sales. Bookkeeper. (If there is a head chef, they may handle the kitchen staff.). No manager can keep it all straight all of the time. The restaurant manager sets the standard for all other employees to model. It’s important that a restaurant manager be able to think on their feet and take the right action to solve the problem quickly. Pro Tip : If you don’t have restaurant-specific skills, list other jobs with transferable skills. HR It is common for managers and supervisors to clean, maintain and coordinate services for the building and major appliances. https://www.restaurant.org/research/restaurant-statistics/restaurant-industry-facts-at-a-glance, https://www.bls.gov/ooh/management/food-service-managers.htm, https://www.indeed.com/hire/job-description/restaurant-manager, https://www.nrn.com/workforce/10-challenges-restaurant-operators-can-expect-2019, https://www.gallup.com/workplace/237737/powerful-ways-reduce-restaurant-employee-turnover.aspx, http://psrcentre.org/images/extraimages/15%20512507.pdf, http://ws.arbinger.com/wp-content/uploads/2013/10/2015-WHITE-PAPER-The-Financial-Cost-of-Conflict-in-Organizations.pdf, https://www.careerbuilder.com/advice/restaurant-manager-career-spotlight, https://www.coursera.org/learn/food-beverage-management. HR Look into certificate programs or MOOCs to get the business and soft skills you need. A restaurant manager is responsible for overseeing all restaurant operations to continue promoting successful business tactics. In the fast-paced world of foodservice, they juggle everything from managing kitchen and wait staff to scheduling cleaners, managing inventory and providing top-notch customer service. Many of these companies will value your “real life” knowledge of their products. They make sure the front of the house and (if there is one) the bar is stocked. According to the BLS, food service managers, which include restaurant managers, earn a median pay of $54,240 per year, and they usually hold at least a high school diploma (though that’s not always the case). Positive Attitude. People often work in hospitality jobs for limited periods of time before moving on to other work and careers. Below are a few opportunities where your restaurant experience will be valued. Focus on playing up your listening and communicating skills, not whether or not you have knowledge of the product the company sells. A restaurant can’t live by word-of-mouth alone. and, if there is no head chef, the back of the house (food, condiments, cooking utensils, etc.). Martin Yate, author of Knock 'em Dead: The Ultimate Job Search Guide,' says these transferable skills are the key to professional success. As Burrito Boyz grew beyond 30 locations, they needed to normalize labor costs for all franchisees in order to scale efficiently. Transferable skills and training to emphasize on your resume. While some more specialized or higher-end restaurants may require a degree, most simply see candidates with a college education as having an edge. These are online, often free, courses from reputable colleges and institutions around the world. Proper care of these high dollar items requires careful planning and coordination; don’t underestimate this skill set on your resume. Perhaps you have a new family, are returning to school, need more stable hours or just feel burnt out, there might come a time when you need to find a new path. A manager who slacks off on the rules encourages their team to do the same. However, when it comes to highlighting transferable skills, a resume that’s customized can help someone connect how you plan to transition from one to the other. For example, if you are a Restaurant Manager, you have to work with your … If you’re jumping careers, say from accountant to restaurant manager, your transferable skills may not appear obvious at first glance. Whether speaking to friends, drafting a resume or discussing a previous role in an interview - the industry fam is constantly understating their restaurant experience. The good news is that working in a restaurant has provided each of us a wealth of experience. Restaurant jobs help you develop critical, transferable skills that are applicable to so many other positions and life situations. Just keep in mind that problems and questions will arise, which will throw off that set plan. HEADQUARTERS: If you believe you are not fully qualified for a job — or are just looking to make your resume sound more impressive — mentioning the transferable skills you have can be useful. The list is endless, but we’ve whittled it down to just 10 – you might be surprised at the skills you already have. Keeping a cool head, listening to both sides and negotiating a fair solution is key. Compeat’s Focus on Security – More Important Than Ever, How One of Houston’s Most Compelling New Restaurants Opened During an Endlessly Complicated Year. They want people who have been in the trenches, so to speak, had proven success interacting with customers and problem-solving in a highly stressful environment. What are the restaurant management skills you need to succeed and how do you acquire them? Serving others is in our blood. Check out our employment opportunities! To be an excellent restaurant manager, he also needs to be a good educator and formulate few procedures and policies. For some, barista, server, bartender, security staff, etc. For example, Coursera, which hosts classes in everything from art history to economics, lists a free course in Food and Beverage Management.⁹. Or if you have the time and where-with-all, look into a degree. Things like time management, problem solving, or critical thinking will be desirable in a wide variety of fields. We are cut from a different cloth. According to Indeed.com and the Bureau of Labor Statistics (BLS) restaurant manager's are responsible for the following:². She lives near Boston with her husband and two boys and has been published in HomeandGarden.com, The Economist, and more. Provide consummately professional and attentive service to restaurant patrons. Suite 101 They discovered a 12 percent spike in productivity with happy workers and a 10 percent lag in unhappy ones. Food, beer, wine, paper and sanitation, linens, etc. But if you feel like you could polish a few of those skills, there are plenty of restaurant management guides and resources to help you. In his book, The Positive Leader, former Microsoft Europe Chairman Jan Mühlfeit emphasizes the power of positive psychology in motivating a team. Don’t overlook software and technologies that you have learned over your years in the restaurant industry. Happy Holidays from Compeat – Here is a Compeatini Recipe for You! Thankfully everyone who worked at a hotel picked up skills that will come in handy elsewhere. Automated scheduling based on demand intelligence, Turnkey tools to manage and reduce compliance risks, Get multi-location restaurant data all in one place, 5 Restaurant Management Tips To Improve The Way You Work, restaurant management guides and resources, Working in A Restaurant: Everything You Need to Know, How to Create an Effective Restaurant Onboarding Process, Server Duties: 4 Restaurant Server Side Work Tasks and Best Practices for Managing Them, 9 Restaurant Job Interview Questions to Ask in 2020, They hire the front-of-house staff, and, depending on the type of restaurant, the back-of-house staff, as well. 2014; Latest News & Advice; By Workopolis. In smaller establishments, they may plan the menu. [email protected], Transferring Your Restaurant Skills Outside of the Industry, The National Restaurant Association and Third-Party Delivery Companies Agree on Transparent and Fair Delivery Practices, Jon Taffer’s 4-Point Plan to Save the Restaurant Industry. Software and technology companies. Many distributors prefer employees with restaurant experience because you understand the industry and speak the language. They are good listeners who can understand the customers issues even when they may have a hard time articulating their needs. However, there may come a time that our circumstances change, and we are forced to make a move in our career to something outside of our industry. A high energy level helps, since this job often requires working after … In a white paper, consulting firm Arbinger Institute estimates that each conflict costs an organization about $255,000 in lost time, lower productivity, poor decision-making, and even attrition.⁷. While your resume can't be filled with only these softer proficiencies, calling attention to those solid qualities can help to fill in some gaps and present you as a well-rounded and qualified candidate—even if the rest of your experience is a little out of the box. Teamwork: Almost every job within the hospitality industry involves teamwork. Recommended Reading: 5 Restaurant Management Tips To Improve The Way You Work, Restaurant Scheduling Softwarefor managers that want to stay in control. Then there are MOOCs. From managers to dishwashers, no one in the hotel industry is immune from COVID-19 layoffs. A restaurant veteran typically has these highly sought-after skills: Works well under pressure; Conflict resolution; Is a team player; Able to multitask; Strong customer service; Great ability to communicate with others; Handling money and finances; When searching for new opportunities, look for jobs that you can use these skills … Restaurant managers and supervisors are also often called upon to conduct basic bookkeeping tasks. And, of course, there are apps and programs that can help you stay organized, from time-tracking and scheduling apps to budgeting and inventory apps. Is it difficult to get the right training? Read our blog post 20 Restaurant Skills You'll Quickly Learn on the Job (Updated) to learn the most in demand and valuable restaurant skills. Find a good mentor who can train you up. Transferable Skills: The gift of gab, organization, scheduling, planning, and interest in hotels and restaurants. Transferable Skills: The gift of gab, organization, scheduling, planning, and interest in hotels and restaurants. It’s also important for restaurant managers to keep a positive outlook on the job. In fact, according to the same survey by the National Restaurant Association, nine in 10 managers got their start in an entry-level position. 1. These might seem like mundane tasks, but safety is essential to the restaurant’s success. The easiest way to spend 80% less time scheduling your restaurant staff. Flawless accuracy in all cash-handling and credit processing responsibilities. In the fast-paced world of foodservice, they juggle everything from managing kitchen and wait staff to scheduling cleaners, managing inventory and providing top-notch customer service. While these five are critical for any career toolkit, there is a myriad of valuable skills that are transferable between jobs and entire industries. They report on monthly or quarterly revenue goals and whether they were met–or not. When looking for a new career path, focus on the transferable skills that you have learned. There are a few different ways to gain the skills you need to become a restaurant manager. At Compeat and Ctuit, we pride ourselves on hiring industry veterans for just that reason. Sales representative. 7. At the same time, managers are responsible for the safety of their employees. They should a good example by adhering to all restaurant policies concerning dress, behavior, customer service, drink and food presentation, and other procedures prescribed by restaurant owners or upper management. This is where close attention to detail and deep knowledge of the restaurant industry play huge roles. We surveyed 1,900+ employees to find out what affects their workplace happiness and built out graphs, statistics, strategies, and even an interactive map to help you reduce restaurant turnover. Not only do they keep track of what inventory to order and when, they conduct audits for the front of the house (napkins, placemats, straws, etc.) Compeat, Inc. Such skills are referred to as transferable skills. It’s always great to set a plan for each shift. Here's how easy it was with 7shifts. [email protected] Skills from Working in a Restaurant Downplaying their experience and skills learned while working in a restaurant. Clear communication is a big part of being an effective leader. They determine how frequently supplies are running out, where they can save money by changing vendors or products, and monitoring for theft. Things like time management, problem solving, or critical thinking will be desirable in a wide variety of fields. Transferable skills that will carry you from hospitality jobs to other careers. They manage budgets and submit profitability reports. In his article, Steve Laichman notes that the word “Tips” is just restaurant jargon for “commission.” To this point, every year of server experience you have is really sales experience. Let’s take a look at each one. This one may be out of the question if you are looking for less hours or a more stable schedule. The format is ideal for people: Making a career change with transferable skills or work experience. Teamwork: Almost every job within the hospitality industry involves teamwork. 1. 4. Hard skills are those you learn and develop (e.g., event planning, line cooking), and soft skills are those you develop throughout life (e.g., social skills, empathy). A high energy level helps, since this job often requires working after regular business hours. They act as middle-man between staff and owners, or corporate headquarters. This is where transferable skills become important. First, make a basic list of both hard and soft skills related to food service management. Martin Yate, author of Knock 'em Dead: The Ultimate Job Search Guide,' says these transferable skills are the key to professional success. Restaurant managers make sure food is prepared properly and in a clean environment. According to Gallup, an engaged team reduces turnover by 24 percent in high-turnover industries.⁵. They are also responsible for scheduling staff, filling gaps when team members call in sick or don’t show up, handling payroll, resolving employee conflicts and other issues, and fostering a positive, team-oriented work environment. It’s all about having the right attitude and the right skills to get the job done. The list is endless, but we’ve whittled it down to just 10 – you might be surprised at the skills you already have. Thankfully everyone who worked at a hotel picked up skills that will come in handy elsewhere. Facilities management. Distributor. Transferable skills and training to emphasize on your resume. Are these the best transferable work skills? 4. Often when customers call into a call center they are already upset due to an issue or frustrated by being placed on hold for long periods of time. 05 . Mühlfeit cites several studies that illustrate the effects of a positive attitude on a business’s overall success, including a 2014 study by researchers at the University of Warwick in the UK. Managers show employees how invested they are in the restaurant’s success. A restaurant manager is responsible for the day-to-day operations of a restaurant. They should have a deep knowledge of OSHA and other regulations and make sure all employees are trained on those regulations and are following them. Colleges that offer related degrees may also offer certificate programs, which take much less time and money. The difference between the number of jobs, and the number of qualified candidates to fill them means there is a lot of opportunity to move up. For example, if you are a Restaurant Manager, you have to work with your … We highlighted some of the skills you’ll need in the section above, but let’s take a closer look at a list of the skills you’ll find in a typical job description. Training is all about giving a new hire the tools they need to succeed at their job -- if you’ve been a restaurant manager, have gone further and distilled those steps for a manual, or are particularly good at teaching, you could easily bring your skills into a training department. Gain the transferable skills you need to quickly move up in the industry with a 12-week paid co-operative work placement between your first and second year. This way, you can show you have the right industry transferable skills, even if you haven’t had the actual job title.. Restaurant managers hone a valuable set of skills through their work that can be easily transferred to many other fields. You will also be called upon to solve snafus like supply or food shortages, last-minute employee callouts, or (heaven forbid) emergency medical situations. Do you just want to help, willing to answer any question or seek out the answer if you don't know it? 1670 Corporate Circle 15 . Want to expand your skill set, but don’t want to spend a lot of money on higher education? These responsibilities can include accounts payable, accounts receivable, filing invoices, petty cash, payroll, developing budgets, forecasting, financial planning, and more. According to the National Restaurant Association, there will be 1.6 million new restaurant jobs created by 2029.¹ At the same time, managers still cite hiring and turnover as their number-one concern in a survey conducted by The Restaurant News. If you can communicate clearly and build a sense of team spirit, you’ll likely to reduce the number of conflicts in your restaurant. Whether it be for internet, phone, appliances, etc., call centers can be an ideal fit with your experience in problem solving and conflict resolution. Of fields that can be applied to a completely different industry and title! The case great to set a plan for each shift on the job done and supervisors to clean maintain. 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